Returns and refunds

Our Refunds Policy

This page describes our policy on refunds.  Our refunds policy does not affect your statutory rights. 

When you send your item back to us we'll process the returned item and then notify you via e-mail. The refund will be made using the same form of payment originally used for purchase, and made within three weeks of our receiving your return.

Damaged, defective or incorrect items
If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us (by refunding your return postage costs). 

Forsite Diagnostics Ltd will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

Items returned within the seven-day cooling off period
By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. 

Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:

• where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred
• where you are returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred
• we will refund only standard (Airmail) postage charges for items delivered outside the UK.

If you are returning goods to us for whatever reason, please send them (using the original packaging where possible) to:

Forsite Diagnostics Ltd
Sand Hutton
York
YO41 1LZ
United Kingdom

Please include the original despatch note which was included in the packaging with the goods, and write on this document why you are returning the goods to us. 

If you need to contact us about your refund, please send us an email.